Refund policy

Last updated 25 October 2026.

14 days, no questions asked

If 3329lens Pro isn't right for you, ask for a refund within 14 days of being charged and we will refund that payment in full. This applies both to your first purchase and to each annual renewal.

How to ask

Email contact@3329lens.dev from the address you bought with, and include your order number from the Polar receipt. You don't need to give a reason.

Refunds are issued by Polar, our reseller, to the original payment method, including any tax charged. Your bank may take a few working days to show the refund. Once a payment is refunded, the licence it paid for stops working.

After 14 days

After 14 days we don't normally refund the current year, but you can cancel at any time to stop the next renewal, and Pro keeps working until the end of the period you have paid for. If something has gone wrong, for example Pro doesn't work as described and we can't fix it, contact us and we will put it right or refund you fairly.

Your statutory rights

This policy is in addition to your legal rights, not instead of them. Consumers in the UK and the EU have rights in relation to digital content that is faulty or not as described, and this policy does not affect them.